Service Design for Leisure Services Booking and Information System and Leisure Venues
合作伙伴: 好單位, 康樂及文化事務署
Collaborator: The Good Lab, Leisure and Cultural Services Department
此項目由好單位負責, 2 Square Metres為場地設計顧問, 負責策劃場地共創工作坊, 並將持份者的意見轉化成實體原型和試驗版面，讓用家試用，收集改善建議。
The Leisure and Cultural Services Department (LCSD) manages all of Hong Kong’s public leisure facilities and organises recreational activities for members of the community. In place for more than two decades, its online booking system, Leisure Link System, has been found to be unable to cope with increasing demand in terms of both functions and capacity. User experience is also proven to be unpleasant, with a significant portion of citizens often failing to secure space to play sports. Hence, this project was initiated to better understand users’ pain points and create room for a cross-sector design process. It allows the government, citizens as well as professionals to co-create a new system and leisure venues that would stand the test of time as relevant social infrastructure.
This project is led by The Good Lab. 2 Square Metres is the consultant for designing smart venue co-design workshop and developing full-scale prototypes from consolidated stakeholders’ inputs for trial sessions with real-life stimulation.
@Photo credit: The Good Lab